We’re sorry your order hasn’t arrived yet! Please check the tracking information sent in your confirmation email for the latest updates. If the estimated delivery date has passed and there’s no recent tracking activity, please contact our customer support team. We’re here to help and will work to resolve the issue as quickly as possible.
Do you deliver on public holidays?
Our delivery services are limited on public holidays, so orders placed on or just before a public holiday may experience slight delays. We recommend checking our shipping schedule or contacting our support team for specific information regarding your delivery date during these times. Rest assured, we will do our best to get your order to you as soon as possible.
Do you deliver to my postcode?
Yes, we deliver to most locations! To check if we deliver to your postcode, simply enter it during checkout or use our postcode checker on the shipping information page. If your area isn’t covered, please contact our customer support team, and we’ll do our best to find a solution for you.
Is next-day delivery available on all orders?
Next-day delivery is available on most items; however, certain products or locations may have restrictions. To check if your order qualifies, please look for the "Next-Day Delivery" option at checkout. Orders must be placed before the cut-off time (usually 2 PM local time) to qualify. If next-day delivery is not available, we will offer alternative shipping options to get your order to you as quickly as possible.
Do I need to be there to sign for delivery?
In most cases, a signature is required for delivery to ensure your order reaches you safely. If you are unavailable, the courier may leave a card with instructions for rescheduling the delivery or collecting it from a nearby location. For some items, you can authorize a no-signature delivery, but please note this option may not be available for high-value or fragile products. Be sure to check the delivery details at checkout for specific requirements.
